Lucidya Unveils Enterprise AI Agent Platform to Power Customer Experience and Drive MENA Expansion
Lucidya is officially launching its Enterprise AI Agent Platform, appearing as a cornerstone of its 2026 growth strategy. The platform is created to assist enterprises succeed beyond AI experimentation into full-scale operational deployment, enabling autonomous customer service at scale.
Businesses can now enjoy deployment of autonomous, AI-powered assistants at scale across customer service, support, and engagement channels with the help of the Enterprise AI Agent platform. Also enabling companies to maintain data security and regulatory monitoring while simplifying operations, which is important for companies operating in highly regulated market conditions around the region.
According to Abdullah Assiri, Founder and CEO, Lucidia, stated that;
“This platform represents a new era in the customer experience, where AI works with real independence alongside human teams to deliver exceptional service on the widest scale.”
The platform plans to operate in the Middle East and North Africa (MENA) in mind. It will encourage an effective consumer interaction across digital touch-points by enabling Arabic language understanding and regional regulatory needs.
After receiving a $30 million Series B round in 2025 which was the largest AI investment in MENA at the time, reveals investor confidence in the company’s regional expansion. The new platform is now expected to build Lucidya’s regional expansion, especially in markets like Saudi Arabia, the UAE, and Egypt where demand for AI-powered customer experience solutions is rapidly increasing.
Lucidya claims that in addition to automating standard customer contacts, the platform has extensive governance and compliance tools appropriate for typical corporate environments.
About Lucidya
Lucidya is a Saudi Arabian technology company that develops an AI‑powered customer experience management (CXM) platform mainly for brands and organizations in the Middle East and North Africa (MENA) region. Founded in 2016, it’s widely used to help businesses and institutions understand and improve how they engage with customers online.
Lucidya is founded by a group of Saudi entrepreneurs, has its headquarter in Riyadh, Saudi Arabia and serves a wide range of industries such as telecom, finance, hospitality, government, and healthcare across multiple countries.